Info about BitStarz

Description

BitStarz is a multi-award-winning cryptocurrency and fiat-currency online casino launched in 2014, recognized as one of the first multi-currency platforms in the industry. It offers over 7,000 games from 87 providers, including slots, table games, live dealer games, and provably fair originals. Operated by Gareton B.V. under a Curacao Gaming Authority license, BitStarz supports 8 native cryptocurrencies (BTC, USDT, ETH, LTC, SOL, DOGE, XRP, BCH) with dozens more accepted via auto-conversion to USDT. Known for exceptionally fast cryptocurrency withdrawals averaging under 10 minutes and 24/7 multilingual customer support via live chat, email, Telegram, WhatsApp, and iMessage.

Pros and Cons

Advantages

  • Lightning-fast crypto withdrawals averaging under 10 minutes

  • Massive library of 7,000+ games from 87 providers

  • 8 native cryptocurrencies for direct play, plus dozens more via auto-conversion to USDT

  • Generous welcome bonus up to 5 BTC + 180 free spins

  • Provably fair BitStarz Originals games

  • 24/7 multi-channel support: live chat, email, Telegram, WhatsApp, iMessage

Disadvantages

  • Officially lists 66+ restricted countries in T&Cs, which may affect bonus eligibility and support access

  • VIP program is invitation-only with opaque criteria

  • Table games contribute only 5% to bonus wagering

  • No dedicated mobile app (PWA only)

  • No sportsbook or sports betting available

Key Facts

BitStarz Bonus

Welcome Bonus

Welcome Bonus Yes
Bonus Code
Max. Bonus 🎁   5 ₿
Free Spins 🎰   180 Spins
Min. Deposit €20
Time to Redeem 7 days
Wagering Requirements
x40
Detailed bonus conditions for BitStarz
Show Details

300% up to 5 BTC + 180 Free Spins

  • 40x wagering on bonus amount only

  • Slots contribute 100% toward wagering

  • Table and live games contribute only 5%

  • Progressive jackpot games contribute 0%

  • Maximum bet of €5 while bonus is active

  • 180 free spins with 1st deposit only: 20 instant + 160 (20 per day starting 24 hours after deposit)

No-Deposit Bonus

No-Deposit Bonus Yes
Bonus Code
Max. Bonus 🎁   €100
Free Spins 🎰   50 Spins
Min. Deposit €0
Time to Redeem 7 days
Wagering Requirements
x40
Detailed bonus conditions for BitStarz
Show Details

50 Free Spins on registration with code KCBONUS

  • 40x wagering on free spins winnings

  • Maximum cashout capped at €100

  • Free spins must be activated within 24 hours

  • Minimum €20 deposit required before withdrawal

Games and Features of BitStarz

Games

Slots
Detailed info about Slots on BitStarz
Baccarat
Detailed info about Baccarat on BitStarz
Bingo
Detailed info about Bingo on BitStarz
Blackjack
Detailed info about Blackjack on BitStarz
Craps
Detailed info about Craps on BitStarz
Crash-Games
Detailed info about Crash-Games on BitStarz
Jackpots
Detailed info about Jackpots on BitStarz
Keno
Detailed info about Keno on BitStarz
Lotto
Detailed info about Lotto on BitStarz
Poker
Detailed info about Poker on BitStarz
Roulette
Detailed info about Roulette on BitStarz
Scratch Cards
Detailed info about Scratch Cards on BitStarz
Sic Bo
Detailed info about Sic Bo on BitStarz
Sports Betting
Detailed info about Sports Betting on BitStarz
Table Games
Detailed info about Table Games on BitStarz

Live Games

Live-Baccarat
Detailed info about Live-Baccarat on BitStarz
Live-Blackjack
Detailed info about Live-Blackjack on BitStarz
Video-Poker
Detailed info about Video-Poker on BitStarz
Live-Roulette
Detailed info about Live-Roulette on BitStarz

Supported Cryptocurrencies

  • Bitcoin (BTC) logo Bitcoin (BTC) logo
  • Ethereum (ETH) logo Ethereum (ETH) logo
  • Tether (USDT) logo Tether (USDT) logo
  • Bitcoin Cash (BCH) logo Bitcoin Cash (BCH) logo
  • BNB (BNB) logo BNB (BNB) logo
  • Cardano (ADA) logo Cardano (ADA) logo
  • Dogecoin (DOGE) logo Dogecoin (DOGE) logo
  • Litecoin (LTC) logo Litecoin (LTC) logo
  • Solana (SOL) logo Solana (SOL) logo
  • TRON (TRX) logo TRON (TRX) logo
  • USD Coin (USDC) logo USD Coin (USDC) logo
  • XRP (XRP) logo XRP (XRP) logo

Payment Methods

  • mastercard mastercard
  • neteller neteller
  • paysafe paysafe
  • skrill skrill
  • visa visa

Our BitStarz Rating

Test Result

Overall Rating
Show overall rating information
BitStarz Overall Rating
Security and Licensing
Show Security and Licensing rating information for BitStarz
BitStarz: 75% out of 100%
Our rating for the Security and Licensing category
BitStarz Logo
Poor Excellent
Crypto Infrastructure
Show Crypto Infrastructure rating information for BitStarz
BitStarz: 88% out of 100%
Our rating for the Crypto Infrastructure category
BitStarz Logo
Poor Excellent
Provably Fair and Game Integrity
Show Provably Fair and Game Integrity rating information for BitStarz
BitStarz: 82% out of 100%
Our rating for the Provably Fair and Game Integrity category
BitStarz Logo
Poor Excellent
Withdrawal Speed and Reliability
Show Withdrawal Speed and Reliability rating information for BitStarz
BitStarz: 92% out of 100%
Our rating for the Withdrawal Speed and Reliability category
BitStarz Logo
Poor Excellent
Bonuses and Fairness
Show Bonuses and Fairness rating information for BitStarz
BitStarz: 80% out of 100%
Our rating for the Bonuses and Fairness category
BitStarz Logo
Poor Excellent
User Experience
Show User Experience rating information for BitStarz
BitStarz: 85% out of 100%
Our rating for the User Experience category
BitStarz Logo
Poor Excellent
Customer Support
Show Customer Support rating information for BitStarz
BitStarz: 88% out of 100%
Our rating for the Customer Support category
BitStarz Logo
Poor Excellent
Responsible Gambling
Show Responsible Gambling rating information for BitStarz
BitStarz: 72% out of 100%
Our rating for the Responsible Gambling category
BitStarz Logo
Poor Excellent

Our Conclusion

BitStarz stands out as one of the most established and reputable crypto casinos, offering a huge game library, fast withdrawals, and strong welcome bonuses. The provably fair Originals and multi-currency support make it ideal for crypto enthusiasts. However, extensive geographic restrictions, an invite-only VIP program, and the absence of sports betting limit its appeal for some players.
Photo of Danny Korval
Casino Reviewer & Bonus Analyst

Play at BitStarz

BitStarz Logo

BitStarz

Casino
Photo of Danny Korval
Casino Reviewer & Bonus Analyst · Updated: April 24, 2026

BitStarz opened in 2014. In crypto casino years, that is ancient. Most platforms in this space have been running for 2 to 3 years. BitStarz has been processing bets for over a decade on the same SOFTSWISS backend, accumulating a 9.8 out of 10 on Casino Guru, a 4.3 out of 5 on Trustpilot across nearly 5,000 reviews, and a trophy case that includes AskGamblers Best Casino and Casinomeister Best Casino awards.

The platform runs 7,000+ games from 87 providers, pays out crypto with no withdrawal limits and zero fees, and offers 50 free spins with no deposit when you sign up with code KCBONUS. What it does not do: offer a sportsbook (every major competitor has one), publish transparent VIP requirements (it is invite only), or let crypto depositors set their own deposit limits.

BitStarz takes 83 out of 100 in our scoring system, the highest overall score we have given to any crypto casino. The 11 year track record, 6 minute crypto withdrawals, and industry leading trust scores are what put BitStarz at the top of our ratings. The Curaçao only license, invite only VIP, and missing deposit limits for crypto users are the gap between 83 and 90.

How We Tested BitStarz

Email registration, LTC and BTC deposits. We focused on the BitStarz Originals first (Crash at 96% RTP, Dice at 98%, Plinko at 98%) to verify the actual RTPs other reviews get wrong, then moved to slots, live blackjack and roulette from Evolution, and the progressive jackpot titles.

Every Crash and Dice result was checked through the seed verification tool to confirm the published RTPs. We entered code KCBONUS at signup to test whether the 50 free spins no deposit offer actually credits as advertised.

All testing ran on the new BitStarz 2.0 interface, split between desktop Chrome and an iPhone over 4G. We withdrew BTC to verify payout speed and compared our findings against Trustpilot (~4,900 reviews) and Casino Guru’s complaint database.

An 11 Year Old Casino on a Brand New Engine

Signing up took under 60 seconds. Email, password, done. No ID upload, no phone verification, no waiting around before you can actually play.

We deposited both LTC and BTC. Litecoin? Basically instant, one network confirmation and it was there. BTC took longer as usual, about 15 minutes for two confirmations to clear. Nothing unusual, that is just how Bitcoin works.

If you want your balance ready in seconds, go with LTC, TRX, or SOL. All three credit almost instantly.

Real Experience

From clicking “Register” to placing our first bet: under 3 minutes using Litecoin. BTC players should expect around 15 minutes due to blockchain confirmations. KYC is only triggered at higher withdrawal thresholds, not on registration.

The 2.0 Lobby: 7,000+ Games, Rebuilt from Scratch

BitStarz pushed a full 2.0 overhaul in January 2026 and the lobby feels quick now, both on desktop and mobile. Slots, Live Casino, Table Games, BitStarz Originals, Jackpots are all split into their own sections and easy to find. The search bar filters by provider too, which you will appreciate when you are staring at 7,000+ games trying to find something specific.

Most of our sessions went to Gates of Olympus (96.50% RTP), the Originals (mainly Crash, Dice, and Plinko), and a few rounds of live blackjack from Evolution. Everything opened quickly regardless of whether we were on Wi-Fi or cellular.

The Withdrawal Test

Result: We requested 0.004 BTC on a Tuesday afternoon at 14:32 UTC. Casino processing completed in 1 minute. BTC confirmed in our external wallet at 14:38 UTC. Total time: 6 minutes. No manual review, no KYC triggered, no pending status at any point.

Zero friction from start to finish. We clicked withdraw, and 6 minutes later the BTC was confirmed in our external wallet. No verification prompt, no hold screen, nothing between us and the funds.

That tracks with the average payout timer BitStarz runs on their homepage. After 11 years of processing withdrawals, they seem to have the pipeline dialed in.

Key Takeaway

There are no withdrawal limits on crypto payouts. You can cash out your full balance in one transaction regardless of the amount. Most competitors cap daily or weekly withdrawals, which makes this a real advantage for higher volume players.

BitStarz claims 90%+ of crypto withdrawals complete in under 10 minutes. Our test backed that up.

BitStarz Game Library: 7,000+ Titles from 87 Providers

BitStarz has been running on SOFTSWISS since day one back in 2014. That is a long partnership by any standard. The total game count passed 7,000 in August 2025 and it keeps growing, slots make up the bulk of it, but there are also table games, live dealer, jackpots, and a solid collection of in house Originals.

Slots

Over 6,000 of those titles are slots. Filters for provider, popularity, and category are there and they do the job. But there is still no RTP sort, which means if you want the highest payout games, you are hunting for them on your own. The return to player guide breaks down what these percentages actually mean for your balance over 100, 500, and 1,000 spins.

SlotProviderRTPCategory
Elvis Frog in VegasBGaming96.00%Hold and Win
Book of CatsBGaming96.00%Free Spins
Starburst XXXtremeNetEnt96.45%Random Wilds
Bonanza MegawaysBig Time Gaming96.00%Megaways
Moon PrincessPlay’n GO96.20%Cascading

Progressive jackpot titles come from BGaming and Betsoft, and there is the Jackpotz Mania feature (built with SOFTSWISS) where the Mega Jackpot starts at $25,000. You can see the biggest recent wins updating live in the lobby.

Live Dealer Tables

The live dealer lobby exceeds 200 tables, with Evolution providing the core selection and Pragmatic Play Live supplementing it. We rotated through blackjack, roulette, and Crazy Time across several sessions without a single stream interruption, and that held true on cellular as well as Wi-Fi.

Game TypeTables AvailableMin Bet
Live Blackjack80+$1
Live Roulette30+$0.50
Live Baccarat12+$1
Game Shows (Crazy Time, Monopoly, etc.)15+$0.10

BitStarz Originals and Provably Fair Games

BitStarz has approximately 25 in house games built on provably fair technology. These let you verify every single bet outcome using cryptographic hash verification (server seed + client seed + nonce), so you never have to trust the casino blindly.

Now here is where most other reviews get it wrong. You will see claim after claim that BitStarz Originals run at 99% RTP. That is not true. The actual RTPs vary a lot depending on the game, and the official BitStarz game pages confirm these numbers.

Original GameRTPHouse EdgeMax Win
Crash96%4%€100,000
Dice98%2%€100,000
Plinko98%2%€100,000
Keno97%3%$150,000
Blackjack Originals99.5%0.5%€100,000

RTP Reality Check

BitStarz Originals do not uniformly offer 99% RTP. Crash sits at 96% (4% house edge), which is the same as most third party slots. For the lowest house edge on the platform, stick to Blackjack Originals at 99.5% or Dice and Plinko at 98%.

For context, Shuffle offers 99% RTP across all Originals, and Gamdom runs its entire suite at 100% RTP with 0% house edge. We have tested both and broken them down in our individual reviews.

Software Providers

87 providers are integrated as of April 2026. You get the big names you would expect: Evolution, Pragmatic Play, Play’n GO, NetEnt, Hacksaw Gaming. But the catalog goes deeper than that with BGaming, Betsoft, Nolimit City, Playtech, Amatic, Endorphina, Spinomenal, Wazdan, Yggdrasil, and about 70 more on top. BitStarz brought on 4 new providers and over 2,000 new games in 2025 alone.

Crypto Deposits and Withdrawals at BitStarz

You can deposit with both crypto and traditional payment methods here. The crypto side is where BitStarz really stands out, with 8 native cryptocurrencies where you deposit, play, and withdraw in that coin directly. Dozens of additional tokens auto convert to USDT on deposit through the CoinsPaid payment gateway.

One useful addition from the 2.0 update: you can now buy crypto directly inside the cashier through MoonPay and Sardine. Credit card, Google Pay, pick your method. You do not need to leave the site or use an external exchange first.

Supported Cryptocurrencies

The 8 native coins are listed in the table below. Beyond those, tokens like ADA, BNB, TRX, MATIC, and USDC are also accepted and auto convert to USDT on deposit. So even if you hold something less common, you are not locked out.

CryptocurrencyTypeDeposit SpeedCasino Fees
Bitcoin (BTC)Native~15 min (2 confirmations)Free
Tether (USDT)Native~1 to 5 min (network dependent)Free
Ethereum (ETH)Native~3 minFree
Litecoin (LTC)Native~1 min (1 confirmation)Free
Solana (SOL)NativeNear instantFree
Dogecoin (DOGE)Native~2 minFree
Ripple (XRP)Native~5 secFree
Bitcoin Cash (BCH)Native~5 minFree
ADA, BNB, TRX, MATIC, USDC, and dozens moreVia exchange (auto converts to USDT)Varies by networkFree

BitStarz is one of the easier entry points for players moving from fiat to crypto gambling, since it accepts both. No wallet yet? The wallet setup guide takes about 5 minutes from download to funded.

Fiat Payment Options

If you are not fully into crypto yet, fiat deposits are also available. Here is what you can use.

MethodMin DepositMin WithdrawalSpeed
Visa / Mastercard€20€501 to 3 days
Skrill€20€50Up to 24 hours
Neteller€20€50Up to 24 hours
ecoPayz / MuchBetter€20€50Up to 24 hours

How Fast Are BitStarz Withdrawals?

We covered our own 6 minute test result earlier, and that was not a fluke. Crypto payouts are processed automatically around the clock, so there is no manual review queue and no “business hours only” bottleneck.

No withdrawal limits on crypto, period. Whether you are pulling out €50 or €50,000, the process is identical. Fiat payouts, by comparison, are capped and much slower.

BitStarz also charges nothing on their end for withdrawals. You will still pay the standard blockchain network fee, but that is between you and the network.

Pro Tip

Skip BTC for deposits and withdrawals if you can. LTC, TRX, and SOL all confirm in under a minute and cost less than $0.01 in fees. BTC will run you $1 to $3 per transaction and 10+ minutes of waiting. If your wallet supports XRP, that is the fastest of the bunch, we are talking under 5 seconds.

BitStarz Bonuses and Promotions

This is one of the larger welcome packages we have reviewed at Krypto Casinos. Up to 5 BTC (or €500) plus 180 free spins, spread across your first four deposits. On top of that, new players get 50 free spins with no deposit required if you sign up with code KCBONUS.

Welcome Package Breakdown

DepositMatchExtras
1st Deposit100% up to €100 / 1 BTC180 Free Spins (20 instant + 20/day for 8 days)
2nd Deposit50% up to €100 / 1 BTC
3rd Deposit50% up to €200 / 2 BTC
4th Deposit100% up to €100 / 1 BTC

All 180 free spins are tied to the first deposit only. You receive 20 spins instantly after depositing, then 20 per day for the next 8 consecutive days. The minimum deposit is €20 to unlock the match bonus and the free spins.

Wagering is set at 40x, and it applies to the bonus amount only. Not the deposit plus bonus combined. That matters more than it sounds: most competitors calculate wagering on the full total, which roughly doubles your playthrough. You get 7 days to clear it once activated, and the max bet while a bonus is active is €5 per round.

Before You Claim

Table games and live dealer contribute only 5% toward wagering requirements. Progressive jackpot games contribute 0%. If you primarily play blackjack or roulette, clearing the 40x requirement becomes effectively 800x on those games.

The welcome bonus is most realistic for slot players.

Ongoing Promotions

Once the welcome bonus is done, you are not left with nothing. There are weekly reloads, free spin drops, and tournaments that keep things moving.

PromotionDetailsWagering
Monday Reload50% up to €300 on first Monday deposit40x
Wednesday Free Spins20 to 200 spins based on deposit tier40x on winnings
Slot WarsWeekly tournament, €5,000 + 5,000 free spins for top 150None on prizes
Table WarsWeekly tournament, €10,000 prize poolNone on prizes
Jackpotz ManiaProgressive network, Mega Jackpot starts at $25,000None

For every bonus code, our exclusive KCBONUS offer, wagering math, and step by step claiming instructions, check the dedicated Krypto Casinos BitStarz Bonus Codes and Promotions page.

Is BitStarz Safe? Licensing, Security, and Trust

Eleven years without a major security incident. In the crypto casino space, that is almost unheard of. But the details behind the license and the entity that actually runs BitStarz have changed recently, and those details matter if you care about where your money sits.

Curaçao License Under Gareton B.V.

BitStarz holds Curaçao license OGL/2024/165/0185 under Gareton B.V. (Registration No. 160656), issued directly by the Curaçao Gaming Control Board. A lot of other reviews still list Dama N.V. as the operator. That is outdated. Gareton B.V. is the current entity.

This is part of Curaçao’s move away from the old Antillephone sublicense system (8048/JAZ) to a direct licensing framework under the 2024 National Ordinance on Games of Chance. In practice, this means the Curaçao Gaming Authority now audits BitStarz directly for financial liquidity and AML compliance, which is a step up from the old model.

What Curaçao CoversWhat It Does Not Cover
Confirms operator is a registered legal entityDoes not match UKGC or MGA player protection levels
Requires anti money laundering complianceLimited formal dispute resolution for players
Direct GCB audits under the new 2024 frameworkNo mandatory responsible gambling tool requirements
Industry standard for crypto casinos globallyCannot enforce rulings across jurisdictions

Love it or hate it, Curaçao is what you will find at almost every crypto casino right now. It is not MGA level protection, but it is not the Wild West either. The crypto casino selection guide breaks down what matters beyond the license sticker.

Country Availability

According to the T&Cs, 66+ countries are restricted. That includes the US, UK, and a good chunk of the EU. In reality though, players from a lot of those regions can still access BitStarz and create an account without being blocked at registration.

Worth Knowing

Being listed as restricted in the T&Cs can affect bonus eligibility, support access, and where you stand if a dispute comes up. Check BitStarz’s terms yourself and make sure online gambling is actually allowed where you live before signing up.

Security and Provably Fair

Security checks the expected boxes: 256 bit SSL encryption across the site, 2FA through Google Authenticator, cold wallet storage for crypto, and Cloudflare handling DDoS protection. As far as public records go, there have been no reported breaches, no leaked data, and no known security incidents in 11 years of operation.

How Provably Fair Works Here

BitStarz Originals use the same cryptographic seed commitment system found across the industry. We ran verification on Crash and Dice specifically, checking the revealed server seeds against the pre-committed hashes, and every result matched.

The more important story here is the RTP gap: other review sites claim 99% across the board, but BitStarz’s own game pages show Crash at 96%, Dice at 98%, and Plinko at 98%. Want to check the numbers yourself? The provably fair verification guide walks through it.

Trustpilot and Player Feedback

Third party trust scores line up with what we experienced. On Trustpilot, BitStarz has a 4.3 out of 5 “Excellent” rating from roughly 4,900 reviews. Casino Guru is even more telling: a 9.8/10 Safety Index with just 5 complaints in their whole database. For a casino that has been around this long and handles this much volume, that is a remarkably clean record.

What do players actually say? The positive reviews mention withdrawals, game variety, and support speed over and over again. On the negative side, the most common complaint is the €100 max cashout on no deposit bonus winnings, which clearly catches people off guard. You also see some KYC friction on first withdrawals and occasional cases where country restrictions got enforced after a player had already won.

Industry Recognition

The award shelf is real. Two Best Casino wins from AskGamblers (2017 and 2023), Casinomeister Best Casino in 2021, back to back LCB Best Casino in 2022 and 2023, and CasinoWow Best Crypto Casino in 2024. AskGamblers also keeps them on the Certificate of Trust list, which is an ongoing thing rather than a one time award.

Responsible Gambling Tools

You will find the responsible gambling tools in your account settings. Loss limits, wager limits, and session time limits are all there, along with cooling off periods from 1 day to 6 months and a permanent self exclusion option. Our responsible gambling resource page covers tools that work independently of any casino.

Critical Gap for Crypto Players

BitStarz’s own terms state that deposit limits are “not possible” for cryptocurrency users. Since crypto is the casino’s primary payment method, the majority of BitStarz’s player base has no access to the single most important responsible gambling tool.

Loss limits and session limits are there, but without deposit caps, someone in trouble can keep depositing without any guardrail in place. This is a significant problem, and it is the main reason our Krypto Casinos Responsible Gambling score for BitStarz sits at just 72 out of 100.

BitStarz VIP Program and Loyalty Rewards

BitStarz calls its VIP program the Starz Club. If you are expecting a tiered system with levels and progress bars, this is not that. There is no visible grind. Your play history is what determines eligibility, and if you hit whatever internal threshold they have set, an invite shows up.

BitStarz does not publish what it takes to get in. Reading the VIP terms, it looks like you need to be depositing somewhere around €5,000 a month to stay active in the program. But there is no tracker, no progress bar, and no way to know how close you are.

BenefitWhat You Get
Dedicated ManagerPersonal 24/7 contact for withdrawals, disputes, and custom offers
Weekly CashbackUp to 10% on losses, credited every Friday with no wagering requirements
Custom BonusesPersonalized to your play style, not generic site wide promotions
Priority PayoutsVIP withdrawals processed ahead of standard accounts
Early AccessNew game releases and Jackpotz Mania enhanced rewards

VIP Transparency Comparison

The invite only model means you cannot track your progress or know how close you are to qualifying. BC.Game offers a 100+ level open VIP system where every player sees their rank. Gamdom and Shuffle also use transparent tier structures with visible progression.

If VIP transparency matters to you, BitStarz is the weakest option among the top crypto casinos we have reviewed at Krypto Casinos. But if you prefer a curated, personal experience over gamified level grinding, the Starz Club delivers once you are in.

Mobile Experience at BitStarz

No app on the App Store or Google Play. You play through the mobile browser, which BitStarz completely rebuilt with the 2.0 update in January 2026.

During our testing on an iPhone and a mid range Android device, the lobby loaded near instantly. Games launched without any noticeable wait on mobile data. We played slots, live blackjack, and Originals without any layout issues or missing features.

FeatureMobile Availability
Full game library (7,000+ titles)Yes
All deposit and withdrawal methodsYes
BitStarz Originals with provably fairYes
Live chat supportYes
Push notificationsNo (browser limitation)
Add to Home Screen (PWA)Yes

No major crypto casino has a native app right now. BC.Game, Shuffle, Gamdom, Cloudbet, all browser based. Add BitStarz to your home screen and you get a full screen launcher, no address bar, no tabs. Feels close enough to an app that you stop noticing the difference.

Customer Support: Channels and Response Time

You can reach support around the clock through several channels. Phone is not one of them, but honestly no crypto casino offers phone support right now.

ChannelAvailabilityTested Response Time
Live Chat24/735 to 90 seconds
Email (support@bitstarz.com)24/7Under 2 hours
Telegram (@starzlivesupportbot)24/7Seconds (per independent testing)
WhatsApp24/7Seconds (per independent testing)
iMessage24/7Not tested

Live chat connects you to an AI bot named “Dave” first, which handles the basics. If your question needs a real person, the handoff happens in the same chat window. We tested live chat three times and got a human agent each time who actually answered our questions about accounts and withdrawals without passing us around.

Telegram and WhatsApp were added with the BitStarz 2.0 update. They connect to the same live chat team, just through a different app. VIP Starz Club members also get a dedicated personal manager reachable via Skype or email.

How BitStarz Compares to Other Crypto Casinos

Here is how BitStarz compares to three other crypto casinos we have fully reviewed at Krypto Casinos.

FeatureBitStarzBC.GameShuffleGamdom
KryptoCasinos Score83/10080/10079/10069/100
Welcome Bonus5 BTC + 180 FS380% to $4,000 + 400 FS (40x)200% up to $1,00015% rakeback (KCBONUS)
Game Count7,000+10,000+2,000 to 4,0007,000+
Crypto Withdrawal Speed~6 minutes~5 minutes~1 minute~4 minutes
Originals RTP96% to 99.5%99%99%100%
LicenseCuraçao (Gareton B.V.)AnjouanCuraçaoAnjouan
VIP ProgramInvite only100+ levels (open)50+ levels (open)Tiered rakeback (open)
SportsbookNoYesYesYes
Native Cryptos8150+2011

Where BitStarz pulls ahead is track record (11 years, nobody else is close), trust scores (highest Trustpilot and Casino Guru ratings in this group), and raw welcome bonus size. BC.Game has the edge on game variety and supports 150+ cryptos. Shuffle processes withdrawals faster and keeps all Originals at a flat 99% RTP.

Gamdom is in a league of its own for house edge, running all Originals at 0%.

The biggest gap? No sportsbook. Every other casino in this table offers sports betting. If you want casino and sports in one place, BitStarz simply does not offer that.

For detailed reviews on every platform mentioned above, check the full Krypto Casinos crypto casino rankings.

Our Verdict: Is BitStarz Worth It in 2026?

Best For

  • Crypto players who want a proven, 11 year old platform with the highest third party trust scores in the industry
  • Players transitioning from fiat casinos who want a familiar lobby experience with both crypto and traditional payment options
  • Slot players looking for the largest game library (7,000+ titles from 87 providers) with a generous 5 BTC welcome package
  • Anyone who prioritizes fast, unlimited crypto withdrawals with zero fees

Look Elsewhere If You

  • Want a visible, grindable VIP system with transparent progression (BC.Game or Shuffle do this better)
  • Need a sportsbook alongside your casino (every major competitor offers one, BitStarz does not)
  • Play primarily Originals and want the lowest possible house edge (Gamdom offers 0% on all Originals)
  • Need deposit limits as a responsible gambling tool (not available for crypto users at BitStarz)

Krypto Casinos Score: 83 out of 100

Security and Licensing (20%): 75/100. Curaçao GCB license under Gareton B.V., 2FA, SSL, cold wallets, clean 11 year record. Curaçao only regulation is the main deduction.

Crypto Infrastructure (20%): 88/100. 8 native cryptos, dozens more via USDT conversion, zero fees, MoonPay/Sardine on site purchase. No Web3 wallet connect.

Provably Fair (15%): 82/100. 25 Originals with seed verification. RTPs range from 96% to 99.5%, not the 99% often claimed. No third party auditor confirmed.

Withdrawal Speed (15%): 92/100. 6 minute tested withdrawal. Automated 24/7 processing, zero fees, no limits on crypto. Excellent payout reputation.

Bonuses (10%): 80/100. 5 BTC + 180 FS welcome, 50 FS no deposit (KCBONUS), 40x on bonus only. Table games at 5% contribution and 7 day window are the drawbacks.

User Experience (10%): 85/100. BitStarz 2.0 redesign, fast load times, 7,000+ games. No native app. Game availability varies by region.

Customer Support (5%): 88/100. 24/7 live chat, email, Telegram, WhatsApp, iMessage. No phone support. AI bot before human transfer.

Responsible Gambling (5%): 72/100. Self exclusion and loss limits available. No deposit limits for crypto users is a significant gap.

Ready to Try BitStarz?

If what you have read lines up with what you are looking for, register with code KCBONUS to grab 50 free spins with no deposit required. From there, your first four deposits unlock up to 5 BTC + 180 free spins total.

Frequently Asked Questions About BitStarz

Yes. BitStarz has operated since 2014 under a Curaçao license (OGL/2024/165/0185) issued to Gareton B.V., with a 9.8/10 Casino Guru Safety Index and a 4.3/5 Trustpilot score across nearly 5,000 reviews. It has won multiple industry awards and reported zero security breaches in 11 years. Our full Krypto Casinos safety breakdown is in the licensing section above.

BitStarz’s own terms state that deposit limits are “not possible” for cryptocurrency users. This is a technical limitation tied to how crypto wallets work: the casino cannot block an incoming blockchain transaction the way a card processor can decline a charge. Loss limits, wager limits, and self exclusion are available for all users, but the single most important spending control (deposit limits) is missing if you play with crypto.

In our test, a BTC withdrawal took 6 minutes from request to wallet. BitStarz processes crypto payouts automatically with no manual review. There are no withdrawal limits on crypto transactions, and the casino charges zero fees.

New players get up to 5 BTC (or €500) plus 180 free spins across four deposits. Use code KCBONUS at registration to also claim 50 free spins with no deposit required. The wagering requirement is 40x on the bonus amount only, and full details are on our dedicated BitStarz Bonus Codes page.

No. The actual RTPs vary per game: Crash is 96%, Keno is 97%, Dice and Plinko are 98%, and Blackjack Originals is 99.5%. These numbers are confirmed on the official BitStarz game pages and no BitStarz Original reaches the 99% figure commonly cited by other review sites.

BitStarz does not publish VIP entry requirements. Based on the terms, it appears you need roughly €5,000 per month in deposits to stay active in the program. By contrast, BC.Game has a fully transparent 100+ level VIP system where every threshold is visible, and Shuffle offers 50+ levels with a progress bar in your dashboard. BitStarz VIP members get a personal manager, up to 10% weekly cashback with no wagering, and custom bonuses, but you have no way to track how close you are to qualifying or what you need to do to stay eligible.

Not at registration. BitStarz lets you sign up and play with just an email and password. KYC is only triggered at certain withdrawal thresholds or if the risk team flags your account, and most crypto players complete multiple cashouts without submitting documents.

BitStarz is operated by Gareton B.V. (Registration No. 160656), registered in Curaçao. Many sites still list Dama N.V. as the operator, but Gareton B.V. is the current licensed entity under the new Curaçao Gaming Control Board framework. The platform runs on the SOFTSWISS casino platform, a partnership active since 2014.

BitStarz’s terms list 66+ countries as restricted, including the US, UK, and several EU markets. In practice, players from many of those regions can still access the platform. However, being listed as restricted can affect bonus eligibility and support access, so review the terms and confirm online gambling is permitted in your jurisdiction before signing up.

About the author

Photo of Danny Korval

Danny Korval

Casino Reviewer & Bonus Analyst

Danny Korval is a casino reviewer and bonus analyst who has been testing crypto gambling platforms since 2021. After years of playing on regulated Canadian sportsbooks, Danny made the switch to crypto casinos for the speed, privacy, and significantly better bonus structures. He has deposited real money at over 50 platforms and tracked every withdrawal time, wagering requirement, and customer support interaction along the way. Based in Malta.

Krypto-Casinos.com provides independent crypto casino reviews, guides, and rankings based on our published 50 checkpoint methodology. Our editorial team tests every platform with real deposits and withdrawals. This site contains affiliate links. When you sign up through our links, we may earn a commission at no extra cost to you. This does not influence our scores or rankings. Our content is for informational purposes only and does not constitute legal or financial advice. Verify that online gambling is legal in your jurisdiction before registering. Terms and conditions apply. 18+ only. Gamble responsibly.
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